Frequently Asked Questions (FAQs)
We’re here to help! Below are answers to some of the most common questions we receive. If you need more information, feel free to contact us anytime.
🛍️ Orders & Payments
Q: How can I place an order?
Ordering is simple! Just browse our collections, add your favorite items to your cart, and follow the checkout process.
Q: What payment methods do you accept?
We accept major debit/credit cards, UPI, PayPal, and Cash on Delivery (COD) within India.
Q: Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled within 12 hours of placement. After that, they are already in processing.
🚚 Shipping & Delivery
Q: Do you ship internationally?
Yes, we ship worldwide from Jaipur, India. Delivery timelines and charges depend on your location and are calculated at checkout.
Q: How long does delivery take?
- India: 5–7 business days
-
International: 10–15 business days
We’ll share a tracking link once your order is dispatched.
Q: How do I track my order?
After shipping, a tracking number will be sent via email or WhatsApp. You can also track your order here.
🎁 Returns, Exchanges & Refunds
Q: What is your return/exchange policy?
We accept returns or exchanges within 7 days of delivery for unused, unwashed products with original tags. Read our full Return Policy.
Q: How do I initiate a return or exchange?
Email us at support@thejaipurlabel.com with your order number, reason, and photos (if needed), and we’ll assist you step-by-step.
Q: Do you offer refunds?
Refunds are processed as store credits or bank transfers after we receive and inspect the returned product.
👚 Product Details & Sizing
Q: Are your products handmade?
Yes! All our pieces are handcrafted using traditional hand block printing techniques by skilled artisans in Jaipur.
Q: What fabrics do you use?
We use high-quality natural fabrics, primarily 100% cotton, known for comfort, durability, and sustainability.
Q: Do you offer custom sizes or personalization?
We currently offer standard sizing, but we’re working on introducing custom and made-to-order options soon. For bulk custom orders, please contact us.
🧼 Care Instructions
Q: How should I wash block print items?
To keep the print and color fresh:
- Hand wash or use gentle machine cycle in cold water
- Use mild detergent
- Do not bleach
- Dry in shade to prevent fading
🌿 Sustainability & Ethics
Q: Are your products ethically made?
Absolutely. We are committed to ethical business practices—ensuring fair wages, safe working conditions, and respect for artisans.
Q: Do you use eco-friendly packaging?
Yes, we pack all orders with minimal, recyclable, and sustainable materials wherever possible.
📦 Wholesale & Collaborations
Q: Do you accept bulk or wholesale orders?
Yes, we welcome wholesale inquiries, collaborations, and custom gifting projects. Email us at business@thejaipurlabel.com to get started.
💬 Still Have Questions?
No problem—we’re just a message away!
📧 Email us: hello@thejaipurlabel.com
📞 Call/WhatsApp: +91 XXXXX XXXXX / +971 XXXXX XXXXX
Or reach out on Instagram @thejaipurlabel